COMMON PROVISIONS 

 

§1 GENERAL PROVISIONS 

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RETURNS POLICY

You can return any item in standard size purchased on www.wiktoriafrankowska.com within 14 days of the delivery date from the country the item was delivered to. To be eligible for a return, all items must be in their original condition, with all original tags and packaging intact. Merchandise that has been worn, used, altered, or damaged will not be accepted. Items sent in dust bags must be returned inside the bags, as this is considered part of the product. Please use the original packaging included in your shipment to return any item. In the case of personalized products - made to individual measurements, withdrawal from the contract takes place only with the consent of the Service Provider. 

If you would like to return a product, please follow the instructions below: 

 

Orders in the EU 

Please notify us on wfstudio.contact@gmail.com providing your order’s number. Ship the package by a secure shipping service to the following address: 

 

WF STUDIO Wiktoria Frankowska
Kondratowicza 41/48 
03285 Warsaw 
POLAND 
attn. Returns 

 

Orders outside the EU 

Please notify us on wfstudio.contact@gmail.com providing your order’s number, we will then issue an invoice, which has to be attached to your return. Print the original invoice (the one you received via email) and put it inside the package.

Please ship your return by a secure shipping service to the following address: 

 

WF STUDIO Wiktoria Frankowska
Kondratowicza 41/48 

03285 Warsaw 
POLAND 
attn. Returns 

 

All returns from outside the EU sent without proforma invoice shall be refused. 

We kindly recommend using the following shipping services: DHL, UPS, GLS, FedEx, InPost (in Poland and Italy). 

Please note that the costs and risks involved in the return of items are borne by the sender. Wiktoria Frankowska cannot be held responsible in the event of loss, theft, or damage of the parcel. Parcels for which the Customer’s identification (surname, first name, address, and a tracking number) is not possible shall be refused.  

We are not currently able to offer free returns. For all International returns, unless an item is damaged or faulty, the customer is required to arrange and pay for the return of the product. 

 

EXCHANGES 

Please note that we can only exchange a product for a different size within the same model. To check the product’s availability, please contact us at wfstudio.contact@gmail.com. If the item is in our warehouse we will then hold it for you and as soon as we receive your return, we will ship it to the address from your original order.  

Should you be interested in exchanging your product for a different color or style, please return it and place a new order. 

This does not apply to products made to individual order. It is not possible to exchange products with personalized measurements. 

 

REFUND 

In order for the quality control to accept the return, the product must be returned in the full condition in its original packing, undamaged, unaltered, not worn, with all original tags, accessories, and a copy of the purchase invoice. Merchandise returned by mail to the warehouse will be processed within 14 business days from receipt. 

Once our quality control team has approved the return, your refund will be credited back to the original form of payment and you will receive a confirmation email. If your return does not meet the conditions listed, the package will be sent back to you. 

Please note that for orders from outside the EU with a DDP (Delivery Duty Paid) shipping option, the refunded amount will be equal to the price paid at checkout less the import duties and taxes as these charges are only collected on behalf of the Customer's national tax authorities and are not charged by Wiktoria Frankowska. 

It is not possible to return products made to individual order with personalized measurements. 

 

The Terms and Conditions are available on the www.wiktoriafrankowska.com. website, in English. Customers can familiarise themselves with its content on the indicated website, as well as download a file containing the Terms and Conditions in order to record and reproduce them at any time. 

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